Contact – NOVARK BIO Co., Ltd.

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When contacting us, please note the following in advance.

Receipt of inquiries and our replies

We reply to inquiries in the order received, during business hours (10:00–17:00).
Inquiries received on Saturdays, Sundays, public holidays, company holidays or outside business hours will be handled on the next business day or later.
Depending on the nature of your inquiry, a reply may take some time, and we regret that we may not be able to reply to every inquiry.

Contacting us in the event of a system failure

A system failure may prevent our reply (by telephone) from reaching you.
If you do not hear from us, please contact us at the number below.
NOVARK BIO Co., Ltd.: +81-6-6562-7416 (main)

No reproduction or secondary use of our replies

Our replies are sent to you personally as the person who submitted the inquiry.
Without our consent, please refrain from reproducing or making secondary use of all or part of a reply, or from disclosing it to any third party.

Type of inquiry Careers / recruitment Business inquiries (corporate customers) Other inquiries

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Declaration on the Protection of Personal Information

NOVARK BIO Co., Ltd. (hereinafter “the Company”) regards the appropriate protection of all personal information of its customers and everyone involved with the Company as an important social responsibility. Based on the following policy, the Company is committed to the protection, management, operation, and use of personal information.

NOVARK BIO Co., Ltd.
Heihachi Ueyama, President & CEO
Established: May 8, 2025

This policy sets out the basic matters that the Company observes in order to appropriately manage and operate the personal information it holds.

1. Compliance with laws and standards

The Company complies with the laws and standards relating to personal information.

2. Thorough and appropriate information management

The Company appoints a person responsible for managing personal information and takes appropriate preventive and corrective measures against the unauthorized use, loss, destruction, alteration, and leakage of personal information. The Company also provides all workers with education and training on the handling of personal information and works to manage it appropriately. Corporate information is treated on the same level as personal information and is also subject to management.

3. Scope of collection of personal information

When collecting personal information, the Company clarifies its purpose of use in advance and collects it within the necessary scope.

4. Use of personal information

The Company does not use, provide, or entrust the personal information it has collected beyond the scope of the following purposes, or beyond the scope of requests based on laws and standards: consideration of the content of consultations and inquiries regarding the Company’s products and services, related investigation and response, and communication with and provision to manufacturers, distributors, and medical professionals of products. However, this does not apply where the customer’s consent has been obtained, or where the information has been anonymized so that individuals cannot be identified.

5. Restriction and management of use

The Company keeps the personal information it holds confidential and manages it appropriately so as not to handle it beyond the scope of collection or beyond the scope of requests based on laws and standards. When exchanging personal information with external parties within the scope of collection, the Company supervises such handling under strict management.

6. Continuous improvement

In order to manage personal information appropriately, the Company keeps track of changes in laws, standards, and information technology, and continuously reviews and improves its management framework.

Contact

If you believe that the Company is not complying with this Privacy Policy, or if you have any inquiries regarding the personal information held by the Company, please contact us.

By FAX: 06-6568-1413
By post: 3-2-2 Shiokusa, Naniwa-ku, Osaka 556-0024, Japan
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